Orders & Enquiries Update

Shipping Update…

Whilst we continue to process orders made via the Alton Towers Resort Online Shop due to industrial action being taken across the country by Royal Mail staff we are currently seeing a reduced number of collections of post.

In addition to this a number of Royal Mail sorting offices are dealing with large backlogs of undelivered parcels.

As a result this may mean your item(s), although packed and ready to go, don’t leave the resort as promptly as normal and even when they have left the resort may experience further delays along the delivery chain.

Sadly this is completely outside our control and we are unable to consider refunds or replacements until 14 days after order dispatch. 

 

Enquiry Update…

The Resort is currently operating on reduced staffing whilst many of our shops, rides and attractions enjoy a winter break. The Online Shop inbox is not staffed every day so email enquiries may take a few days to respond to. If your enquiry relates to the online shop please be patient, we will get to you. 

‘Mark on the Park’ bricks Update…

The December 2022 batch of bricks have now arrived at the Alton Towers Resort. Unfortunately due to the poor weather conditions it has not yet been possible for the bricks to be installed at the entrance plaza and our maintenance staff have been busy else where readying the Resort for our 2023 season. Whilst we appreciate this is disappointing, the safety of guests and staff is paramount. Rest assured this will be undertaken at the earliest opportunity and all customers will be emailed confirming once the bricks have been laid. 

The latest (January 2023) batch of bricks will arrive at the Resort after season start and installation is due to take place early to mid April at this time but subject to change. 


Product Availability…

As with many businesses around the country, we are experiencing delays with receiving product to us. Whilst we are working very hard to minimise these shortages, re-stocking products may be slower than usual.