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Terms And Conditions

Delivery

Postage and Delivery Fees - £3.95 for domestic UK Standard Delivery (5 days) once payment has been received.

We currently don't offer international postage, but please contact us if there is something you're interested in.

Your ATR goods will be delivered Monday through to Saturday; excluding public holidays.

We process the last online orders at 2pm business days. Royal Mail collection is between 4pm and 5pm. Orders placed after 2pm on business days and public holidays will be processed on the next business day.

  1. Orders placed on weekends and public holidays will be dispatched on the next business day. 
  1. Goods will be delivered Monday through to Saturday; excluding public holidays. 
  1. Goods will be delivered by Royal Mail

Returns & Exchanges

Our return policy

In addition to your legal rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  1. The items with the original receipt are returned within 14 days of purchase. 
  1. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

How to return purchases made online

They need to be returned to: 

ATR On-line Shop – Returns
Admin Building
Alton
Staffordshire
ST10 4DB

You can exchange your online order by posting it back to us along with a copy of your online receipt to our returns address above.

Please indicate the item you wish to exchange.

Exchanges are subject to stock availability.

For online exchanges, please list alternative item(s) in case we have sold out of your first choice.

Standard delivery charges apply on re-delivery for online exchanges if sent back to the online returns address, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

Please note: all returns or exchanges remain the responsibility of the purchaser until received by ATR On-Line Shop

Returns – Additional Information

Provided the conditions in our return policy have been met, a refund will be processed using the original form of payment.

Please note that delivery costs will be excluded from the refund amount unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

Contact Details

If you need to contact the On-Line shop, please email the below address:

ATROnlineShopRetail@merlinentertainments.biz

When emailing please ensure to add a contact number in case we need to talk to you about your enquiry.