Contact Us

Online Shop Contact Details

For enquiries that relate to the Alton Towers Resort Online Shop, such as,

1. Merchandise Product availability,  
2. Merchandise Order status,
3. Arranging a Return or Exchange of Merchandise.

please email the below address: 

ATROnlineShopRetail@merlinentertainments.biz 

When emailing please ensure to add a contact number in case we need to talk to you about your enquiry. Please note your response may take 3-5 working days during busy times.

Please note: Only matters concerning the online shop can be actioned via this email address.

 

Other Enquiries
For questions about tickets, fast tracks, parking, overnight stays, guest feedback and anything else please use the relevant link or email address below.

• On Site Accommodation
• Help Centre
• Guest Feedback & Park booking enquires
• Lost Item(s) - Park
• Lost Item(s) - Accommodation
• Privacy GDPR Subject Access Request
• Press / Media / Marketing

Typically, we personally respond to emails within 10 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts.