Returns

 

Returns & Exchanges

Our return policy

In addition to your legal rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

1. The items with the original receipt are returned within 14 days of purchase. 

2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

 

How to return purchases made online 

Please email ATROnlineShopRetail@merlinentertainments.biz to obtain a returns authorisation form.

They need to be returned to: 

ATR On-line Shop – Returns
Admin Building
Alton
Staffordshire
ST10 4DB

Please indicate the item you wish to exchange.

Exchanges are subject to stock availability.

For online exchanges, please list alternative item(s) in case we have sold out of your first choice.

Standard delivery charges apply on re-delivery for online exchanges if sent back to the online returns address, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

Please note: all returns or exchanges remain the responsibility of the purchaser until received by ATR On-Line Shop

 

Returns – Additional Information

Provided the conditions in our return policy have been met, a refund will be processed using the original form of payment.

Please note that delivery costs will be excluded from the refund amount unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

 

Contact Details

If you need to contact the online shop for any other reason, please email the below address:

ATROnlineShopRetail@merlinentertainments.biz

When emailing please ensure to add a contact number in case we need to talk to you about your enquiry.

Please note: If your enquiry relates to something other than the online shop please visit our contact us page to direct your enquiry to the correct department.